PRIVACY POLICY

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1. INTRODUCTION

Koalit Solutions, S.A. (“we,” “our,” or “the company”) operates the DestacarmeConIA platform. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We are committed to protecting your privacy and handling your personal data responsibly, in compliance with the data-protection laws applicable in Guatemala and throughout Latin America.

2. COMPANY INFORMATION

Koalit Solutions, S.A.

  • Address: 7ma Ave 5-45, Zona 4, XPO1 Building, Guatemala City
  • City: Guatemala, Guatemala
  • Phone: +502 3436-7502
  • Email: info@koalit.dev

3. DATA WE COLLECT

We collect different types of information for various purposes related to providing and improving our Service:

3.1 Account Data

  • Email address

3.2 Professional-Content Data

  • Job descriptions you enter
  • Generated résumé (CV)
  • Generated cover letters
  • Requested training recommendations
  • History of CV improvements applied

3.3 Payment and Billing Data

  • Payment history
  • Subscription status
  • Billing information
  • Important note: Payment processing is handled by Recurrente. We do not store credit- or debit-card information on our servers.

3.4 Communication Data

  • Email correspondence
  • Technical-support inquiries
  • Service feedback and comments

4. HOW WE USE YOUR DATA

4.1 To Provide Our Service

  • Generate personalized résumés
  • Create tailored cover letters
  • Provide professional-improvement recommendations
  • Manage your user account
  • Process your payments and subscriptions
  • Provide technical support and customer service

4.2 To Improve Our Service

  • Analyze usage patterns to optimize the experience
  • Identify and fix technical issues
  • Develop new features
  • Conduct market research and trend analysis

4.3 To Communicate with You

  • Send important service updates
  • Respond to your inquiries and requests
  • Provide technical assistance
  • Send information about new features (with your consent)
  • Communicate changes to our policies

4.4 To Fulfil Legal Obligations

  • Comply with legal and tax requirements
  • Respond to requests from competent authorities
  • Maintain records required by law

5. LEGAL BASIS FOR PROCESSING

We process your personal data under the following legal bases:

  • Contract Performance: Processing necessary to fulfil our contract with you
  • Legal Obligations: Processing necessary to comply with legal obligations
  • Legitimate Interests: Processing based on our legitimate interest in improving and promoting our services
  • Consent: Processing based on your specific consent where required

6. DATA RETENTION

We retain your personal data only as long as necessary to fulfil the purposes for which we collected it:

  • Account data: While your account is active or as needed to provide services
  • Generated content: As long as necessary to provide our services or until you delete your account
  • Payment records: As required by Guatemalan tax laws (typically 5 years)
  • Communication data: Up to 2 years after last contact for support purposes
  • Usage data: Up to 12 months for service analysis and improvement

7. YOUR DATA-PROTECTION RIGHTS

Under Guatemalan law and international data-protection principles, you have the following rights:

7.1 Core Rights

  • Right of Access: Request information about the personal data we hold about you
  • Right of Rectification: Request correction of inaccurate or incomplete data
  • Right of Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request limitation of processing
  • Right to Data Portability: Request a copy of your data in a structured format
  • Right to Object: Object to processing of your personal data
  • Right to Withdraw Consent: Where processing is based on consent

7.2 How to Exercise Your Rights

To exercise these rights, contact us at info@koalit.dev providing:

  • Your specific request
  • Information enabling us to verify your identity
  • Details of the data concerned

We will respond within 15 business days.

8. SHARING DATA WITH THIRD PARTIES

We share your data with third parties only in the following circumstances:

8.1 Essential Service Providers

  • Recurrente: For payment processing
  • AI Providers: For AI-assisted content generation
  • Hosting services: For platform storage and operation
  • Email services: For service communications

8.2 Legal Requirements

  • When required by law or competent authorities
  • To protect our legal rights or those of our users
  • In legal investigations or proceedings

Important: All third parties are contractually bound to protect your data and may use it only for authorized purposes.

9. COOKIES AND TRACKING TECHNOLOGIES

Our Service uses minimal tracking technologies to ensure functionality:

9.1 Essential Cookies

  • Session cookies for authentication (deleted automatically upon logout)
  • Technical cookies necessary for platform operation

9.2 No Tracking Cookies

  • We do not use analytics cookies without your consent
  • We do not use advertising cookies
  • We do not perform cross-site tracking

All essential session management is handled securely via standard authentication tokens that are deleted automatically when you log out or close your browser.

10. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data:

10.1 Technical Measures

  • Encryption of sensitive data
  • Secure SSL/TLS connections
  • Access-control and authentication
  • Continuous security monitoring

10.2 Organizational Measures

  • Regular security assessments
  • Staff training on data protection
  • Internal data-handling policies
  • Incident-response procedures
  • Limited data access on a need-to-know basis

10.3 Incident Notification

In the event of a security breach that may affect your personal data, we will notify you without undue delay and take necessary corrective actions.

11. MINORS

Our Service is aimed at professionals and not intended for persons under 18. We do not knowingly collect personal data from minors. If we discover that we have collected data from a minor, we will delete it immediately.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can take appropriate action.

12. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy periodically. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.

12.1 Change Notification

  • Minor changes: Notification within the platform
  • Significant changes: Notification by email

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. CONTACT AND RESOURCES

13.1 Contact Information

If you have questions about this Privacy Policy or our data practices, contact us:

13.2 Supervisory Authority

You have the right to lodge a complaint with the competent data-protection authorities in Guatemala if you believe our processing of your personal data violates data-protection laws.

13.3 Response Times

  • General inquiries: 5 business days
  • Rights requests: 15 business days
  • Complaints or claims: 10 business days

Last updated: 2025-06-06

By using DestacarmeConIA, you acknowledge that you have read and understand this Privacy Policy and consent to the processing of your personal data as described herein.